PAYMENT AND DELIVERY

In your online payments, the amount will be charged to your credit card at the end of your order. In case of possible order cancellations or stock issues, refunds to your credit card will be made within 7 business days.

Delivery

We strive to deliver your ordered products to the cargo on the same day. For products that require longer supply time, the shipping period is 3 business days as stated in the product details. You will be informed in case of possible delivery delays.

In order to ensure that the product delivery is carried out without interruption, please provide the address where you will be present during the day as the delivery address.

Your requests will be processed according to the delivery type you selected at the end of the order. Products will be shipped from our London-based company via DHL shipping company. 

After your orders are approved, they are delivered to the shipping company within 2 (two) business days at the latest.

You can consult our customer representative for different delivery conditions.

Payment Tracking

If the system cannot complete the transaction due to any issue, our visitor is informed of this situation at the end of the payment page.

In case of any error in the specified address, the person who placed the order will be contacted regarding the order that could not be delivered.

The validity of the email address provided by our visitor is confirmed by an automatic email sent after the order is received.

We have responsibilities regarding the completion of delivery not only to the customer but also to the bank whose credit card system we use.

Please Note!

If you think that the packages were damaged during shipment, open and check them in the presence of the authorized personnel of the company you received them from. If you think there is any damage to the product, do not accept the delivery and request a report from the shipping company.

After the product is received, it is considered that the shipping company has fully fulfilled its duty.

If the product is damaged: Please report the report you prepared to support@lunahome.shop as soon as possible.

Once you complete these steps, we will start working on your package and ensure that delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this email, it will help us in our work regarding the product.