PRIVACY AND SECURITY POLICY

All services provided in our store and QARAKHAN LTD belong to our company and are operated by our company.

Our company may collect personal data for various purposes. Below, it is stated how and in what manner the collected personal data is gathered and how and in what manner this data is protected.

Through membership or by filling out various forms and surveys on our Store, some personal information about the members (such as name-surname, company information, phone, address or email addresses) is collected by our Store as required by the nature of the business.

Our company may send campaign information, information about new products, and promotional offers to its customers and members from time to time. Our members can make all kinds of choices about whether to receive such information during registration, and after logging in, this choice can be changed from the account information section or by using the link in the notification message sent to them.

During the approval process carried out through our Store or via email, personal information transmitted electronically to our store by our members will not be disclosed to third parties outside the purposes and scope determined by the "User Agreement" we have made with our members.

In order to identify system-related problems and to quickly resolve any issues or disputes that may arise regarding the service provided, our company records and uses the IP addresses of its members. IP addresses may also be used to identify users in a general manner and to collect comprehensive demographic information.

Our company may also use the requested information for direct marketing purposes by itself or by the people it cooperates with, outside the purposes and scope determined by the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by our company or provided by the user or information related to transactions carried out through our Store; may be used by our company and its collaborators for various statistical evaluations, database creation, and market research without disclosing the identity of our members, even outside the purposes and scope determined by the "Membership Agreement".

Our company undertakes to keep confidential information strictly private and confidential, to consider this as an obligation of confidentiality, and to take all necessary measures and show due diligence to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or from unauthorized use or disclosure to a third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop on our shopping sites. Your credit card information is not stored in our system in any way.

There are two things you should pay attention to in order to understand that you are on a secure site when you enter the transaction process. One of them is a key or lock icon located on the bottom line of your browser. This indicates that you are on a secure internet page and all your information is encrypted and protected. This information is used only in connection with the sales transaction process and in line with the instructions you give. Information regarding the credit card used during shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol independently from our shopping sites and sent to the relevant bank for inquiry. If the availability of the card is approved, the shopping continues. Since no information about the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment/invoice/delivery address information of orders placed online by credit card is checked by our company against Credit Card Fraud. Therefore, for customers who place an order from our shopping sites for the first time, the accuracy of financial and address/phone information must first be confirmed in order for their orders to reach the supply and delivery stage. If necessary, the credit card holder customer or the relevant bank is contacted to verify this information.

Only you can access and change all the information you provide while becoming a member. As long as you keep your membership login information secure, it is not possible for others to access and change your information. For this purpose, membership transactions are carried out within a 128-bit SSL security area. This system is an international encryption standard that cannot be broken.

Internet shopping sites that have a customer service line or customer service and clearly state their address and phone information are more preferred today. In this way, you can obtain detailed information about all the issues you may be curious about and have more reliable information about the reliability of the company providing online shopping services.

Note: We recommend that you pay attention to the presence of the company's open address and telephone number on internet shopping sites. If you are going to shop, note all the telephone/address information of the store from which you purchased the product before making your purchase. If you do not trust it, confirm by calling before shopping. All information about our company and company location is stated on all our online shopping sites.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Your identity and credit card information that you will send to us via the mail-order method will be stored by our company in accordance with the principle of confidentiality. This information is kept for 60 days against possible objections to credit card withdrawals that may occur with the bank and is then destroyed. In the event that any amount other than the amount on the mail-order form approved by you, which you will send to us in return for the price of the products you ordered, is charged to your card, you can naturally object to the bank and prevent the payment of this amount, so it does not constitute a risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our Store may provide links to other sites within the website. Our company does not bear any responsibility for the privacy practices and contents of the sites accessed through these links. Advertisements published on our company's site are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement apply only to the use of our Store and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In the limited cases stated below, our company may disclose user information to third parties outside the provisions of this "Privacy Policy". These situations are limited to;

1.To comply with the obligations imposed by the legal rules in force issued by authorized legal authorities such as Laws, Decree Laws, Regulations, etc.;

2.For the purpose of fulfilling the requirements of the "Membership Agreement" and other agreements concluded by our Store with users and putting them into practice;

3.Requesting information about users for the purpose of conducting a duly conducted investigation or inquiry by authorized administrative and judicial authorities;

4.Cases where it is necessary to provide information in order to protect the rights or security of users.

EMAIL SECURITY

In emails you send to our Store's Customer Service regarding any of your orders, never write your credit card number or passwords. Information contained in emails can be seen by third parties. Our company cannot guarantee the security of the information transmitted from your emails under any circumstances.

BROWSER COOKIES

Our company may obtain information about users visiting our store and their use of the website by using a technical communication file (Cookie). These technical communication files are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing the status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site, and how long they stay on the site, and to dynamically generate advertisements and content from specially designed user pages for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your email. Most browsers are initially designed to accept technical communication files, but users can change the settings to prevent the technical communication file from arriving or to provide a warning when the technical communication file is sent.

Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the site or by sending an email to users or by publishing it on the site. If the provisions of the Privacy Policy are changed, they become effective on the date they are published.

For any questions and suggestions regarding our privacy policy, you can send an email to support@lunahome.shop. You can reach our company through the contact information below.

Company Title: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Email: info@lunahome.shop